Shipping Policy

Important information:

Order deadline: 2 PM.
Order processing: 1-2 business days (Monday - Friday).
Shipping time: 6-12 business days (Monday - Friday).
Free shipping: Available for all orders within Germany.

Shipping Process:
Once you have placed your order, you will receive a confirmation email confirming that we have begun processing it. Processing typically takes 1-2 business days (Monday-Friday). After your order has been processed, it will be shipped, and you will receive an email with tracking information. Shipping time is approximately 6-12 business days (Monday-Friday).

We are pleased to offer free shipping on all orders within Germany.

Delays:
You should receive your order within 6-12 business days (Monday - Friday). If your order does not arrive within this timeframe, please don't worry - occasional delays can occur due to peak periods, holidays, weather conditions, or other circumstances.

Please allow 3 more business days (Monday to Friday) before contacting us. If your order still hasn't arrived after that time, please contact us at support@nolia-arin.com and we will investigate the issue.

Cancellations:
If you wish to cancel your order, please contact us at support@nolia-arin.com Please contact us as soon as possible, as we cannot cancel your order once it has been processed.

Damaged or incorrect items:
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the problem and send them to support@nolia-arin.com We will promptly review your case and ensure that you receive the correct, undamaged item.

If you have any questions or concerns, we're happy to help! Just let us know by using one of the contact options listed below.

Customer service opening hours:
Monday - Friday:  8:00 AM - 6:00 PM

E-mail: support@nolia-arin.com